With over 25 years of experience in IT service management, François April is a seasoned IT manager specializing in optimizing technology infrastructures, team leadership, and ITSM solutions implementation. His career is built on deep expertise in system security, virtualization, and project management.

Most recently, he served as Head of IT Service Center at Hôpital Sainte-Justine, where he led a team of 20 technicians, ensuring SLA compliance and operational efficiency. At IBM Canada, he managed the recruitment and technical integration of new clients as Team Lead for Recruitment & Innovations, while also contributing to compliance and security as an IT Security Analyst.

His career also includes experience in transition management, coordinating virtualization projects, and developing internal tools to enhance IT service efficiency. He has extensive expertise in technologies such as VMware, KVM, Fortinet, Linux, Windows, Citrix, and ITSM solutions.

François holds a Project Management Certification from ÉTS Montreal, an A.E.C. in IT Techniques, and is currently pursuing a Human Resources Management Certificate at TELUQ. Passionate about process optimization and innovation, he continues to support businesses in their digital transformation by ensuring efficient and secure IT infrastructures.